DoItYourselfHut Home

Answers to Frequently Asked Questions


Table of Contents

  1. What if I'm unhappy with the item(s) I receive ?
  2. What is the warranty on the products?
  3. What are my payment options?
  4. How long will it take to receive my products?
  5. Are your products new?
  6. Is it safe to use my credit card?

More info:


What if I'm unhappy with the item(s) I receive ?

We have a 30 day unconditional money back guarantee. You may return an Item for ANY reason in it's original package and condition for a FULL refund of your purchase price.  If you have a return please email the following information:

We will then email you back with a RMA # and instructions for how to return.

returns@diyhut.com

 

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What is the warranty on the products?

Every product comes with it's own warranty from the manufacturer. See product description for details or email for with any questions.

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What are my payment options?

Our automated shopping cart will allow you to not only pay by credit card but, also by personal check or m.o.

You May also mail m.o. check, or credit card info along with product description to: Do-It-Yourself Store 10606 Camino Ruiz, San Diego CA 92126

No phone orders or C.O.D.

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How long will it take to receive my products?

We usually ship with in 3 days, you should receive your products within 10 days, we try to speed up the process during holidays. Foreign orders take longer, and we cannot control shipping once it leaves our warehouse.

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Are your products new?

Yes all our products are brand new. If we ever offer used or reconditioned products it will be clearly stated in the description.

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Is it safe to use my credit card?

Yes. Your credit card info stays on a secure site and never gets transmitted or emailed over the net.

However, if you wish, you may mail or fax your credit card info.

or

We can provide a direct link to our credit card provider's secure website, so you can enter your credit card info directly with them.

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email with questions: mike@diyhut.com

This page edited by Carol Donahue.
Copyright The Do-It-Yourself Store. All rights reserved.
Revised: March 18,2001.